Shipping Policy
Where do you ship to?
We ship to AUSTRALIA only at the moment.
How long does shipping take?
Once your order has left the warehouse, delivery times are as follows:
Standard International Shipping
- Estimated Transit Times: 7-10 business days
- Cost: $15 AUD
Express International Shipping
- Estimated Transit Times: 4-7 business days
- Cost: $25 AUD
FREE Shipping: When you spend AUD $180+
Will I be charged additional customs fees or import taxes?
Most likely, but not always. Each country has different regulations on how they handle imported goods. We suggest checking out a Duty Calculator to get an estimate of what you will be charged when your package arrives. We do not pre-pay or cover any import fees.
Can I track my order?
Once your order has been shipped, you will receive an email with a tracking link.
Please allow for 24-48hrs for the link to activate.
What happens if my order includes both in-stock and pre-order items?
If your order includes both in-stock and pre-order items, we’ll ship the in-stock items first so you can enjoy them right away. The pre-order items will ship separately as soon as they’re available, at no extra cost.
What if my order is damaged?
In the rare case that your product is damaged, we will ship you out a replacement at no additional cost. All you need to do is send us a photo of the damaged product.
What if my order gets lost in the mail?
We are not liable for incorrect shipping information provided at checkout. No refunds will be provided if an incorrect address is submitted. Please make sure all your shipping details are correct before processing your order. If wrong address is provided, shipping costs to resend will be 100% customer responsibility. We are not liable for lost or stolen packages, tracking will be provided always.