We hope you love your B.O.G pieces but we understand not everything goes to plan. 

ELIGIBILITY WINDOW

We are happy to issue exchanges on all undamaged & unworn items

Items must be received by us within 15 days from receiving your order. 

Please note we do not offer free returns. 

 ITEMS NOT ELIGIBLE FOR RETURNS/EXCHANGES:

• All samples from sample section of website or warehouse sale
• Items must not have make-up, tan stains or pet hair from wear or try-on
• Items must have all tags attached & untouched
• Items must not have been worn or damaged and must be in original packaging. 
• Return parcels must have reference to order name or order number (fill in returns card) to allow us to identify the order.
• B.O.G reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

I PURCHASED ONLINE:

If you purchased online please lodge your return through our returns portal which you can find below. Once your return request has been approved you can send back to our Warehouse via post.

-Return via post: If you are returning an online order via post please wait to have your return request approved via the returns portal. Once your request is approved please send your return back with the returns card filled in and placed inside package so we can identify you and process your return asap. Alternatively if you did not get a returns card please write your name, order number, email address and return request on a piece of paper and place inside package,

Click below to enter our returns portal

 RETURNS PORTAL

 I NEED MORE DETAIL:

1. Please get in touch with us at hi@bestoffground.co for further help with your exchange or return. We will endeavour to respond to all emails within 24 hours. 

PLEASE NOTE:

Please be aware that we cannot take responsibility for any lost or damaged packages. We strongly recommend you get a tracking number when returning an item.